Frequently Asked Questions
General Questions
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Yokubō is a New Zealand owned & operated brand of premium salon-grade hair tools. We create salon-grade products for professionals and home-users across New Zealand, making it easy for everyone to achieve beautiful hair at home or on the go.
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All Yokubō products are designed in New Zealand with a focus on salon-grade quality, innovation, and user-friendly features.
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We have three distincts collections of hair tools:
Premium hair tools: Professional hair styling tools that deliver salon-quality results for both stylists & home users.
Luxury shears & scissors: An extensive range of precision-crafted Japanese steel hairdressing scissors and luxury accessories designed for the demanding stylist. For professional-use only.
hair salon tools & equipment: A premium range of professional-grade clippers, trimmers, and salon equipment essentials engineered for durability, precision, and performance.
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Yes! Our products are built to salon-grade standards and are trusted by many salon professionals across New Zealand. The Yokubō Deluxe Hair Dryer, Deluxe Hair Straightener, and Deluxe Air Styler are all designed to withstand the demands of daily professional use.
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All Yokubō products are covered by the Consumer Guarantees Act 1993 (CGA). If a product has a major fault, you are entitled to a repair, replacement, or refund. For minor faults, we may repair or replace the item within a reasonable time. These rights apply regardless of any additional warranties provided.
In addition to your rights under the CGA, we offer the following manufacturer warranties on Yokubō electrical products:
Yokubō Deluxe Hair Dryer: 1 year warranty
Yokubō Mini Cordless Hair Curler: 1 year warranty
Yokubō Deluxe Hair Straightener: 1 year warranty
Yokubō Mini Cordless Hair Straightener: 1 year warranty
Yokubō Deluxe Airstyler: 1 year warranty
You can read more about our warranty here.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Click here to learn more about our return policy.
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Yes! We offer FREE SHIPPING for all New Zealand orders.
Read more about our shipping policy here.
PRODUCT SELECTION
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Yokubō Deluxe Hair Dryer: Best for fast, efficient drying with professional results. Ideal for all hair types, especially curly and thick hair.
Yokubō Deluxe Hair Straightener: Perfect for sleek, straight styles with frizz-free shine. Great for home use and professional salons.
Yokubō Deluxe Air Styler: The ultimate all-in-one tool for those who want to dry, curl, straighten, and volumize with one device. Best for versatile styling.
Yokubō Mini Cordless Hair Curler: Ideal for travel and on-the-go touch-ups. Perfect for creating curls anywhere without an outlet.
Yokubō Mini Cordless Hair Straightener: Best travel companion for quick straightening and smoothing without cords.
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Absolutely! Many customers use a combination of products. For example, the Deluxe Hair Dryer for efficient drying, then the Deluxe Hair Straightener for sleek finishing touches. Or keep the cordless mini tools for travel while using the full-size versions at home.