Product Warranty

Thank you for purchasing a Yokubō product.

Consumer Guarantees

All Yokubō products are covered by the Consumer Guarantees Act 1993 (CGA). If a product has a major fault, you are entitled to a repair, replacement, or refund. For minor faults, we may repair or replace the item within a reasonable time. These rights apply regardless of any additional warranties provided.

Product Warranty

In addition to your rights under the CGA, we offer the following manufacturer warranties on Yokubō electrical products:

  • Yokubō Deluxe Hair Dryer: 1 year warranty

  • Yokubō Mini Cordless Hair Curler: 1 year warranty

  • Yokubō Deluxe Hair Straightener: 1 year warranty

  • Yokubō Mini Cordless Hair Straightener: 1 year warranty

  • Yokubō Deluxe Airstyler: 1 year warranty

Warranty Claims

All warranty claims must be assessed and approved by Yokubō or our licensed service agent. Minor issues (e.g., settings turned off accidentally) are not covered under warranty.

Warranty Start Date

Warranty begins on the date of the original customer receipt from the place of purchase. Please keep your proof of purchase safe.

Proof of Purchase

Customers must provide:

  • Tax invoice or receipt

  • Return/exchange or gift receipt

  • Order confirmation showing purchase date and retailer Distributors should record product batch numbers and match them to invoice dates.

What the Warranty Covers

  • Manufacturing defects in materials and workmanship

  • Repairs or replacements, depending on the issue and assessment

  • Manufacturing faults identified within the 1-year warranty period (excludes misuse)

What the Warranty Does NOT Cover

  • Normal wear and tear or accidental damage (e.g., dropped or hit)

  • Battery failure after 12 months

  • Power cords or heater plates

  • Repairs or modifications by unauthorised third parties

  • Improper use, negligence, or failure to follow instructions

  • Environmental exposure (heat, water, corrosion, etc.)

  • Power surges or incorrect power supply

  • Products purchased through unauthorized retailers

Note: Our electrical products are not water or splash proof. No warranty applies where damage results from exposure to water or steam.

Cord & Plate Warranty

Power cords and heater plates are excluded from warranty coverage due to potential misuse. If a fault is confirmed as a manufacturing issue within a known batch, it may be covered at Yokubō's discretion.

Warranty Reset Policy

The warranty does not reset after a repair or replacement. It remains based on the original purchase date.

Replacements

Replacements are only issued after inspection by Yokubō. If the same model is unavailable, an alternative may be offered at our discretion.

Brush Warranty

If the fault is manufacturer-related, a direct swap is offered. Damage from misuse is not covered under warranty.

Return-to-Base Policy

Claims are processed on a return-to-base basis. Customers must return products to the original place of purchase or follow our directed return process.

Change of Mind & Non-Warranty Returns

Returns due to change of mind are not accepted unless approved under our Returns Policy.

Excluded return items include:

  • Gift cards, vouchers, or pre-orders

  • Refurbished, clearance, or discounted stock (50%+)

How to Submit a Warranty Claim

Email the following to sales@phb.net.nz:

  • Product name and serial number (if available)

  • Place of original purchase

  • Order number

  • Proof of purchase (receipt, invoice, or order confirmation)

  • Detailed description of the fault, explaining what's wrong and how it occurred

  • Photos or video of the issue if possible

  • Your contact information and preferred method of communication

Warranty Process

If your claim is accepted, we'll advise where to send the product for inspection (shipping cost is your responsibility). If covered under warranty, we'll return the item at no cost. Once assessed by our authorised service agent, your item will be either repaired and returned or replaced and shipped directly to you. We aim to respond to all warranty claims within 2-3 business days.

Your Consumer Rights

This manufacturer warranty is provided in addition to your statutory rights under New Zealand consumer law. Your rights under the Consumer Guarantees Act 1993 apply regardless of this warranty and are not limited by these warranty terms. The manufacturer's warranty is only applicable in the country of purchase.

Contact Information

For warranty claims or questions, contact us at:

  • Email: sales@phb.net.nz

  • Hours: Mon-Fri 8.30am to 4.30pm